Terms of Service

Effective 22 February 2026

These Terms of Service ("Terms") are a binding legal agreement between you ("you", "your", "User") and Monsef Holdings Pty Ltd (ACN 694 849 735), an Australian company operating as FanForward ("we", "us", "our", "FanForward").

By accessing, registering for, or purchasing a subscription through fanforward.io (the "Service"), you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use the Service.

1. The Service

FanForward provides:

• An inbound-only email alias on a participating brand domain (e.g., yourname@brand.com)
• Automatic forwarding of incoming messages to your designated personal inbox
• A disclaimer footer automatically inserted into all forwarded messages

FanForward does not provide:

• Outbound email sending capability from any brand domain
• Mailbox hosting or email storage
• Official brand representation, employment status, or authority of any kind
• Anonymous or untraceable email services

Your alias is a fan email forwarding address. It is not an employee email, official brand communication channel, or representation of authority. You acknowledge and agree to this distinction.

2. Eligibility

You must be at least 16 years of age to use the Service. By agreeing to these Terms, you represent that you are at least 16 and have the legal capacity to enter into a binding agreement.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Account Registration

To use FanForward, you must provide a valid email address for authentication and a valid forwarding email address to receive messages. You are responsible for:

• Maintaining the accuracy and security of your account information
• Keeping your forwarding email address current and accessible
• All activity that occurs under your account

We use passwordless authentication (magic links). You are responsible for securing the email inbox used for authentication.

4. Subscriptions and Payment

A. Pricing

All subscriptions are billed annually. Prices are displayed in USD at checkout and may vary by brand domain. The applicable price at the time of purchase governs your subscription term.

Taxes may be applied at checkout based on your jurisdiction, calculated and collected via Stripe Tax.

B. Automatic renewal

Your subscription renews automatically at the end of each annual term unless you cancel before the renewal date. You will be charged the then-current price at renewal. We will send a renewal reminder to your account email address before charging.

C. Cancellation

You may cancel your subscription at any time through your dashboard or Stripe Customer Portal. Upon cancellation:

• Your alias remains active through the end of your paid term
• Your alias will stop forwarding at the end of the paid term
• No partial refunds are issued for unused portions of the current term, except where required by Australian Consumer Law or other applicable law

D. Refunds

Refund eligibility is determined in accordance with Australian Consumer Law. If the Service has a major failure, you are entitled to a refund. For minor failures, we may offer a remedy at our discretion. Refunds for domain termination by a brand owner are handled on a prorated basis for unused months.

Where you have rights under the Australian Consumer Law, nothing in these Terms limits or excludes those rights.

E. Payment processing

All payments are processed by Stripe. We do not store your credit card or payment details. By purchasing a subscription, you also agree to Stripe's terms of service.

5. Usage Limits

Each alias has a daily inbound email forwarding limit based on your subscription tier. Emails received beyond your daily limit may be silently dropped for that day. No bounces are sent to the original sender.

We reserve the right to adjust usage limits for operational, security, or abuse prevention reasons. We will provide notice of material changes where practicable.

6. Acceptable Use

You agree not to use the Service to:

• Impersonate or claim to be an employee, agent, representative, or officer of any brand, organisation, or individual
• Conduct or facilitate fraud, phishing, scams, or any deceptive activity
• Solicit money, goods, or services while misrepresenting your identity or authority
• Harass, threaten, stalk, or intimidate any person
• Distribute or receive unlawful content
• Abuse the forwarding system for spam generation, mass sign-ups, or automated message loops
• Attempt to circumvent usage limits, security measures, or abuse detection systems
• Remove, alter, or obscure the disclaimer footer inserted into forwarded messages
• Violate any applicable law, regulation, or third-party rights

Violation of this section may result in immediate suspension or termination of your account without notice or refund.

7. Username Policy

Usernames are subject to our Anti-Impersonation and Username Control Policy. FanForward maintains a global blocklist of prohibited usernames and brand owners may enforce additional restrictions on their domains.

You acknowledge that:

• You do not own your username or alias permanently
• FanForward and brand domain owners reserve the right to block, revoke, or reassign usernames at any time for policy enforcement, brand protection, or legal compliance
• Usernames that imply official authority, employment, corporate function, or legal/financial status are prohibited
• Attempts to bypass username restrictions through character swaps, misspellings, or unicode tricks are prohibited

8. Disclaimer of Affiliation

Your FanForward alias is a fan-created email forwarding address. It does not confer any official status, employment, authority, or relationship with the brand whose domain you have selected.

All forwarded emails include the following disclaimer: "This message was forwarded via FanForward.io. This is a fan email alias and not official brand communication."

You agree not to represent your alias as an official brand email, employee address, or authorised communication channel. You agree not to remove or modify the disclaimer.

9. Brand Domain Owners

Brand domain owners participate in FanForward under separate agreements. Brand domain owners may:

• Enforce additional username restrictions on their domain
• Request suspension or revocation of aliases that violate their policies
• Withdraw their domain from the platform, subject to their obligations to existing subscribers

If a brand domain exits the platform, we will notify you in advance where possible and process prorated refunds for any unused portion of your subscription.

10. Suspension and Termination

A. By FanForward

We may suspend or terminate your account and alias immediately, with or without notice, if:

• You breach these Terms or the Acceptable Use Policy
• Fraud or abuse is detected or reasonably suspected
• A brand domain owner raises a legitimate complaint about your alias
• Your payment fails, is reversed, or a chargeback is filed
• We are required to do so by law or legal process

In cases of fraud, impersonation, or serious abuse, termination may occur without refund.

B. By you

You may terminate your account at any time by cancelling your subscription. Your alias will continue forwarding through the end of your paid term unless you request immediate deactivation.

C. Effect of termination

Upon termination, your alias will stop forwarding email. Emails sent to your alias after termination may be silently dropped. We are not responsible for messages sent to your alias after your account is terminated.

11. Intellectual Property

All content, software, trademarks, and materials on the FanForward platform are owned by or licensed to Monsef Holdings Pty Ltd. You may not copy, modify, distribute, or create derivative works from our platform without prior written consent.

Brand names, logos, and domain names displayed on the platform are the property of their respective owners. FanForward's use of brand domains is authorised under separate agreements with those brand owners.

12. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• All emails sent to your alias will be successfully forwarded
• Your alias will be available indefinitely
• The Service will meet your specific requirements

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for all claims arising from or related to the Service is limited to the amount you paid to FanForward in the 12 months immediately preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
• We are not liable for missed, delayed, or undelivered emails, regardless of cause
• We are not liable for actions taken by third-party email providers, domain registrars, or recipients of forwarded messages
• We are not liable for any loss arising from brand domain withdrawal from the platform

These limitations apply even if we have been advised of the possibility of such damages. These limitations do not apply to liability that cannot be excluded under Australian Consumer Law.

14. Indemnification

You agree to indemnify, defend, and hold harmless FanForward, Monsef Holdings Pty Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any misrepresentation of your identity, authority, or affiliation using a FanForward alias
• Any content received through or associated with your alias

15. Monitoring and Enforcement

We may monitor forwarding patterns, usage volumes, and account activity to detect abuse, enforce these Terms, and protect the platform. Monitoring is limited to operational necessity and platform safety.

We may cooperate with law enforcement, regulatory authorities, and brand domain owners in investigating suspected violations. We may disclose information as required by law or as described in our Privacy Policy.

16. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will provide notice via email or through a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the changes take effect.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to conflict of law principles.

Subject to any rights you may have under the consumer protection laws of your jurisdiction, you agree to submit to the exclusive jurisdiction of the courts of the State of Victoria and the Federal Court of Australia sitting in Victoria for any disputes arising out of or relating to these Terms or the Service.

Nothing in this clause limits your right to bring proceedings in your local jurisdiction if required by the consumer protection laws applicable to you.

18. Dispute Resolution

Before commencing formal proceedings, you agree to attempt to resolve any dispute with us informally by contacting legal@fanforward.io. We will endeavour to resolve disputes within 30 days of receiving your notice.

If informal resolution is unsuccessful, either party may pursue formal legal remedies in accordance with Section 17.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and FanForward regarding the Service. They supersede all prior agreements, representations, and understandings.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

21. Australian Consumer Law Notice

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

• Cancel your subscription and obtain a refund for the unused portion
• Compensation for any other reasonably foreseeable loss or damage

For minor failures, you are entitled to have the service remedied in a reasonable time. If the failure is not remedied within a reasonable time, you may cancel and obtain a refund.

22. Contact

For questions about these Terms:

Monsef Holdings Pty Ltd
ACN: 694 849 735
283 Glen Huntly Road, Suite 122
Elsternwick VIC 3185, Australia
legal@fanforward.io

For privacy-related inquiries, see our Privacy Policy.